Hospitality and Housekeeping Skills Training
Programme Overview
This programme will provide to attendees basic understanding into the roles and importance that hospitality play to business operations. Stakeholders require basic standards of cleanliness to enable them to operate successfully toward organizational success. People in housekeeping often do not see the connection between their roles and businesses operating successfully. This programme is designed not only to understand the dynamics of hospitality and tasks involved, but to allow participants to grasp the connection to successful business operations.
Duration and Contact Hours
Duration: 2 Days
Contact Hours: 10
Learning Outcomes
- Gain practical insight into the role and importance of good housekeeping.
- Understand the role of good housekeeping plays in any business
- Build skills in projecting a positive image of the business
- Learn practical aspects to work in synergy with team members
- Acquire competences in report and record-keeping
- Understand expectations of the employer
What is covered
- Introduction to Housekeeping
- Introduction to the trade
- Importance and role of Housekeeping to business and stakeholders
- Importance of getting the job right
- Paying attention to detail
- Basic duties/expectations for performing housekeeping operations (based on industry)
- Report, record and prepare documentation
- Skills in projecting a positive image of oneself and the organization
- Concepts of the importance of working with others
- Learn skills in maintaining safe, hygienic and secure workplace environment
Practical exercises