Corporate Business Etiquette Workshop
Programme Overview
Good business etiquette involves the display of specific behaviours and attitudes that are crucial in the business environment, and which allow people to perform well professionally, to communicate effectively and to operate with respect in the workplace.
Every aspect of business conduct – from introductions to what to order at restaurants and the related social protocols – talks about your personal brand as well as your company’s image and brand. Understanding and demonstrating good business etiquette creates opportunities to establish mutually respected business relationships.
Although social norms have changed over the years, and while some business habits have been modified, there are standard aspects of business behaviour that should not be compromised. Business professionals prefer to collaborate with, work for, do business with or buy from someone who has high standards of professional behaviour.
Duration and Contact Hours
Duration: 1 Day (Basic)/2 Days (Detailed with additional activities)
Contact Hours: 6 hrs/10 hrs
Learning Outcomes
- Understand the benefits of appropriate etiquette and behaviours in different business settings
- Identify what actions are required to adapt to the different situations.
- Learn how to make positive impressions at each touch point
- Learn the context of professional behaviours such as gender rules and in socialising
- Obtain an understanding of personalities
- Learn to communicate professionally
What is covered
- Make that positive impression:
- Greetings
- Making the right first impressions
- Presenting oneself in different business settings
- Saying the right thing
- The context of work spaces that encourage professionalism and individual personality
- Concepts in behaviours and communication to appreciate gender rules, introductions, dining, socialising
- Developing professionalism in communicating
- Showing gratitude
- Using appropriate conversations and topics
- Gossiping and eavesdropping
- Showing genuine interest
- Telephone etiquette
- Etiquette in the business environment
- At meetings
- In the presence of customers, vendors
- Shared offices
- Boss’s office
- Employees’ shared areas e.g. kitchen cafeteria, lounge
- At promotional events
- Other companies
Practical exercises