Customer Service Enhancement Workshop
Workshop Overview
“Contributing to Higher Profitability”
Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. It is about enhancing customer experience to set your business apart from the others of its kind. Happy customers are repeat customers; repeat customers result in higher profitability. This workshop is designed to enhance the skills of your workforce, to enable participants to make that contribution to business profitability through improved customer service.
Duration and Contact Hours
Duration: 1 Days
Contact Hours: 4
What is covered
- Practising behavioural attributes to be exceptional an CSR
- Why product knowledge and service standards are crucial to profitability
- How can managers and supervisors encourage good customer service
- Reducing procrastination to enhance the customer experience
- Time management and its relationship to a great customer experience
Practical activities and hand-outs