{"id":8060,"date":"2019-12-16T00:12:07","date_gmt":"2019-12-16T00:12:07","guid":{"rendered":"http:\/\/sitalcollege.com\/edu\/?page_id=8060"},"modified":"2020-01-17T12:31:08","modified_gmt":"2020-01-17T12:31:08","slug":"customer-service-enhancement-workshop","status":"publish","type":"page","link":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/","title":{"rendered":"Customer Service Enhancement Workshop"},"content":{"rendered":"

Customer Service Enhancement Workshop<\/h2><\/span><\/div><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>

Workshop Overview<\/h3>\t\t\t

\u201cContributing to Higher Profitability\u201d <\/em><\/p>\n

Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. It is about enhancing customer experience to set your business apart from the others of its kind. Happy customers are repeat customers; repeat customers result in higher profitability. This workshop is designed to enhance the skills of your workforce, to enable participants to make that contribution to business profitability through improved customer service.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

Duration and Contact Hours<\/h3>\t\t\t

Duration:<\/b> 1 Days
\nContact Hours:<\/b> 4<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

What is covered<\/h3>\t\t\t
    \n
  • Practising behavioural attributes to be exceptional an CSR<\/li>\n
  • Why product knowledge and service standards are crucial to profitability<\/li>\n
  • How can managers and supervisors encourage good customer service<\/li>\n
  • Reducing procrastination to enhance the customer experience<\/li>\n
  • Time management and its relationship to a great customer experience<\/li>\n<\/ul>\n

    Practical activities and hand-outs<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>

    <\/div><\/div><\/div><\/div><\/div>
    <\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

    Customer Service Enhancement WorkshopWorkshop Overview \u201cContributing to Higher Profitability\u201d Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. It is about enhancing customer … <\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8060","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Service Enhancement Workshop | SITAL College<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Enhancement Workshop | SITAL College\" \/>\n<meta property=\"og:description\" content=\"Customer Service Enhancement WorkshopWorkshop Overview \u201cContributing to Higher Profitability\u201d Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. It is about enhancing customer …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/\" \/>\n<meta property=\"og:site_name\" content=\"SITAL College\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SITAL.College\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-01-17T12:31:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@SITALCollege1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/customer-service-enhancement-workshop\\\/\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/customer-service-enhancement-workshop\\\/\",\"name\":\"Customer Service Enhancement Workshop | SITAL College\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#website\"},\"datePublished\":\"2019-12-16T00:12:07+00:00\",\"dateModified\":\"2020-01-17T12:31:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/customer-service-enhancement-workshop\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/customer-service-enhancement-workshop\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/customer-service-enhancement-workshop\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service Enhancement Workshop\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#website\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/\",\"name\":\"SITAL College of Tertiary Education\",\"description\":\"Welcome to SITAL College\",\"publisher\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#organization\",\"name\":\"Sital College\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/SITAL-LOGO.png\",\"contentUrl\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/SITAL-LOGO.png\",\"width\":1050,\"height\":1050,\"caption\":\"Sital College\"},\"image\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SITAL.College\\\/\",\"https:\\\/\\\/x.com\\\/SITALCollege1\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Enhancement Workshop | SITAL College","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service Enhancement Workshop | SITAL College","og_description":"Customer Service Enhancement WorkshopWorkshop Overview \u201cContributing to Higher Profitability\u201d Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. It is about enhancing customer …","og_url":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/","og_site_name":"SITAL College","article_publisher":"https:\/\/www.facebook.com\/SITAL.College\/","article_modified_time":"2020-01-17T12:31:08+00:00","twitter_card":"summary_large_image","twitter_site":"@SITALCollege1","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/","url":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/","name":"Customer Service Enhancement Workshop | SITAL College","isPartOf":{"@id":"https:\/\/sitalcollege.com\/edu\/#website"},"datePublished":"2019-12-16T00:12:07+00:00","dateModified":"2020-01-17T12:31:08+00:00","breadcrumb":{"@id":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sitalcollege.com\/edu\/customer-service-enhancement-workshop\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sitalcollege.com\/edu\/"},{"@type":"ListItem","position":2,"name":"Customer Service Enhancement Workshop"}]},{"@type":"WebSite","@id":"https:\/\/sitalcollege.com\/edu\/#website","url":"https:\/\/sitalcollege.com\/edu\/","name":"SITAL College of Tertiary Education","description":"Welcome to SITAL College","publisher":{"@id":"https:\/\/sitalcollege.com\/edu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sitalcollege.com\/edu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/sitalcollege.com\/edu\/#organization","name":"Sital College","url":"https:\/\/sitalcollege.com\/edu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sitalcollege.com\/edu\/#\/schema\/logo\/image\/","url":"https:\/\/sitalcollege.com\/edu\/wp-content\/uploads\/2019\/05\/SITAL-LOGO.png","contentUrl":"https:\/\/sitalcollege.com\/edu\/wp-content\/uploads\/2019\/05\/SITAL-LOGO.png","width":1050,"height":1050,"caption":"Sital College"},"image":{"@id":"https:\/\/sitalcollege.com\/edu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SITAL.College\/","https:\/\/x.com\/SITALCollege1"]}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages\/8060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/comments?post=8060"}],"version-history":[{"count":7,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages\/8060\/revisions"}],"predecessor-version":[{"id":8909,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages\/8060\/revisions\/8909"}],"wp:attachment":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/media?parent=8060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}