{"id":8024,"date":"2019-12-15T22:56:15","date_gmt":"2019-12-15T22:56:15","guid":{"rendered":"http:\/\/sitalcollege.com\/edu\/?page_id=8024"},"modified":"2020-01-17T11:55:32","modified_gmt":"2020-01-17T11:55:32","slug":"mediation-and-workplace-conflict-training-programme","status":"publish","type":"page","link":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/","title":{"rendered":"Mediation and Workplace Conflict Training Programme"},"content":{"rendered":"

Mediation and Workplace Conflict Training Programme<\/h2><\/span><\/div><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>

Programme Overview<\/h3>\t\t\t

This programme will develop skills in mediation and conflict specifically focussed on employment and workplace conflict. Learn how to recognise the conflict situation, and build skills in managing these situations through the ability to influence others and by mediation. Being trained with skills to deal with these situations can have a significant impact on managing employee relations and on the overall delivery of service to both internal and external customers which overflows into organisational success. From this programme participants will learn to how to resolve conflicts, through effective mediation, negotiation and by influencing others.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

Duration and Contact Hours<\/h3>\t\t\t

Duration:<\/b> 4 Days
\nContact Hours:<\/b> 20<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

Learning Outcomes<\/h3>\t\t\t
    \n
  • Understand concepts in effective communication and differences in conversations<\/li>\n
  • Learn skills to build trust<\/li>\n
  • Gain skills in bargaining and mediation<\/li>\n
  • Obtain skills in conflict management<\/li>\n
  • Learn concepts for effective negotiation<\/li>\n
  • Build competences in complaint handling<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>
    <\/div><\/div><\/div><\/div><\/div>

    What is covered<\/h3>\t\t\t
      \n
    • Communication\n
        \n
      • Difficult\/effective conversations<\/li>\n
      • Emotions<\/li>\n<\/ul>\n<\/li>\n
      • Exploring and building rapport and trust<\/li>\n
      • Bargaining and concluding phases of mediation<\/li>\n
      • Managing offers<\/li>\n
      • Conflict Skills Training<\/li>\n
      • Negotiation skills\n
          \n
        • Barriers to Effective Negotiation<\/li>\n<\/ul>\n<\/li>\n
        • Dealing with deadlock and challenging parties<\/li>\n
        • Complaint handling<\/li>\n
        • Practical workplace mediation skills and process including instruction and practice<\/li>\n<\/ul>\n

          Active engagement through role play and exercises<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div>

          <\/div><\/div><\/div><\/div><\/div>
          <\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

          Mediation and Workplace Conflict Training ProgrammeProgramme Overview This programme will develop skills in mediation and conflict specifically focussed on employment and workplace conflict. Learn how to recognise the conflict situation, and build skills in managing these situations through the ability … <\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8024","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nMediation and Workplace Conflict Training Programme | SITAL College<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mediation and Workplace Conflict Training Programme | SITAL College\" \/>\n<meta property=\"og:description\" content=\"Mediation and Workplace Conflict Training ProgrammeProgramme Overview This programme will develop skills in mediation and conflict specifically focussed on employment and workplace conflict. Learn how to recognise the conflict situation, and build skills in managing these situations through the ability …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/\" \/>\n<meta property=\"og:site_name\" content=\"SITAL College\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SITAL.College\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-01-17T11:55:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@SITALCollege1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/mediation-and-workplace-conflict-training-programme\\\/\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/mediation-and-workplace-conflict-training-programme\\\/\",\"name\":\"Mediation and Workplace Conflict Training Programme | SITAL College\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#website\"},\"datePublished\":\"2019-12-15T22:56:15+00:00\",\"dateModified\":\"2020-01-17T11:55:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/mediation-and-workplace-conflict-training-programme\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/mediation-and-workplace-conflict-training-programme\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/mediation-and-workplace-conflict-training-programme\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mediation and Workplace Conflict Training Programme\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#website\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/\",\"name\":\"SITAL College of Tertiary Education\",\"description\":\"Welcome to SITAL College\",\"publisher\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#organization\",\"name\":\"Sital College\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/SITAL-LOGO.png\",\"contentUrl\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/SITAL-LOGO.png\",\"width\":1050,\"height\":1050,\"caption\":\"Sital College\"},\"image\":{\"@id\":\"https:\\\/\\\/sitalcollege.com\\\/edu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SITAL.College\\\/\",\"https:\\\/\\\/x.com\\\/SITALCollege1\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mediation and Workplace Conflict Training Programme | SITAL College","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/","og_locale":"en_US","og_type":"article","og_title":"Mediation and Workplace Conflict Training Programme | SITAL College","og_description":"Mediation and Workplace Conflict Training ProgrammeProgramme Overview This programme will develop skills in mediation and conflict specifically focussed on employment and workplace conflict. Learn how to recognise the conflict situation, and build skills in managing these situations through the ability …","og_url":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/","og_site_name":"SITAL College","article_publisher":"https:\/\/www.facebook.com\/SITAL.College\/","article_modified_time":"2020-01-17T11:55:32+00:00","twitter_card":"summary_large_image","twitter_site":"@SITALCollege1","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/","url":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/","name":"Mediation and Workplace Conflict Training Programme | SITAL College","isPartOf":{"@id":"https:\/\/sitalcollege.com\/edu\/#website"},"datePublished":"2019-12-15T22:56:15+00:00","dateModified":"2020-01-17T11:55:32+00:00","breadcrumb":{"@id":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sitalcollege.com\/edu\/mediation-and-workplace-conflict-training-programme\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sitalcollege.com\/edu\/"},{"@type":"ListItem","position":2,"name":"Mediation and Workplace Conflict Training Programme"}]},{"@type":"WebSite","@id":"https:\/\/sitalcollege.com\/edu\/#website","url":"https:\/\/sitalcollege.com\/edu\/","name":"SITAL College of Tertiary Education","description":"Welcome to SITAL College","publisher":{"@id":"https:\/\/sitalcollege.com\/edu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sitalcollege.com\/edu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/sitalcollege.com\/edu\/#organization","name":"Sital College","url":"https:\/\/sitalcollege.com\/edu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sitalcollege.com\/edu\/#\/schema\/logo\/image\/","url":"https:\/\/sitalcollege.com\/edu\/wp-content\/uploads\/2019\/05\/SITAL-LOGO.png","contentUrl":"https:\/\/sitalcollege.com\/edu\/wp-content\/uploads\/2019\/05\/SITAL-LOGO.png","width":1050,"height":1050,"caption":"Sital College"},"image":{"@id":"https:\/\/sitalcollege.com\/edu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SITAL.College\/","https:\/\/x.com\/SITALCollege1"]}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages\/8024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/comments?post=8024"}],"version-history":[{"count":6,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages\/8024\/revisions"}],"predecessor-version":[{"id":8869,"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/pages\/8024\/revisions\/8869"}],"wp:attachment":[{"href":"https:\/\/sitalcollege.com\/edu\/wp-json\/wp\/v2\/media?parent=8024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}