{"id":6786,"date":"2019-06-07T05:11:05","date_gmt":"2019-06-07T05:11:05","guid":{"rendered":"http:\/\/demo.cryptcorett.com\/?page_id=6786"},"modified":"2020-05-14T17:48:20","modified_gmt":"2020-05-14T17:48:20","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/sitalcollege.com\/edu\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div id=\"pl-6786\"  class=\"panel-layout\" ><div id=\"pg-6786-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-0-0-0\" class=\"so-panel widget widget_heading panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"panel-widget-style panel-widget-style-for-6786-0-0-0\" ><div class=\"thim-widget-heading template-base\"><div class=\"sc_heading  text-center\"><h3 style=\"text-transform: uppercase;color:#3893c9;\" class=\"title\">Customer Service Management<\/h3><span style=\"background-color:#3893c9\" class=\"line\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-1-0-0\" class=\"so-panel widget widget_empty-space panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"thim-widget-empty-space template-base\"><div class=\"empty_space\" style=\"height:30px\"><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-2-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"2\" >\t\t\t<div class=\"textwidget\"><p>Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.<\/p>\n<p>Good customer service is treating customers with a friendly, helpful attitude.<\/p>\n<p>Good customer service means helping customers efficiently, in a friendly manner. It\u2019s one of the things that can set your business apart from the others of its kind.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-6786-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-3-0-0\" class=\"so-panel widget widget_empty-space panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"thim-widget-empty-space template-base\"><div class=\"empty_space\" style=\"height:30px\"><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-4\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-4-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"who_text panel-widget-style panel-widget-style-for-6786-4-0-0\" ><h3 class=\"widget-title\">Who is this course for?<\/h3>\t\t\t<div class=\"textwidget\"><p>Customer service training for companies or persons who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-6786-5\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-5-0-0\" class=\"so-panel widget widget_empty-space panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"thim-widget-empty-space template-base\"><div class=\"empty_space\" style=\"height:30px\"><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-6\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-6-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"who_text panel-widget-style panel-widget-style-for-6786-6-0-0\" ><h3 class=\"widget-title\">Objectives<\/h3>\t\t\t<div class=\"textwidget\"><ul>\n<li>Build trust and encourage repeat business.<\/li>\n<li>Increase customer satisfaction from internal and external customers.<\/li>\n<li>Determine what customers really want.<\/li>\n<li>Learn how to meet the needs of internal and external customers.<\/li>\n<li>Deal with dissatisfied customers or colleagues.<\/li>\n<li>Adopt a professional, friendly perspective throughout conversations.<\/li>\n<li>Work toward positive outcomes.<\/li>\n<li>Create rapport with any customer or co-worker.<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-6786-7\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-7-0-0\" class=\"so-panel widget widget_empty-space panel-first-child panel-last-child\" data-index=\"7\" ><div class=\"thim-widget-empty-space template-base\"><div class=\"empty_space\" style=\"height:30px\"><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-8\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-8-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"who_text panel-widget-style panel-widget-style-for-6786-8-0-0\" id=\"wh_tei\" ><h3 class=\"widget-title\">What is Covered<\/h3>\t\t\t<div class=\"textwidget\"><ul>\n<li style=\"color: #2d2d2d;\">Customer Service\n<ul>\n<li style=\"list-style-type: square;\">Customer Satisfaction, Service Quality, Customer Delight<\/li>\n<\/ul>\n<\/li>\n<li style=\"color: #2d2d2d;\">Frontline Staff and Customer Experience\n<ul>\n<li style=\"list-style-type: square;\">ABCs of Customer Service<\/li>\n<\/ul>\n<\/li>\n<li style=\"color: #2d2d2d;\">World Class Qualities\n<ul>\n<li style=\"list-style-type: square;\">Thinking and acting like an employee of a World Class firm<\/li>\n<\/ul>\n<\/li>\n<li style=\"color: #2d2d2d;\">Managing Customer Complaints\n<ul>\n<li style=\"list-style-type: square;\">Viewing complaints as a \u2018gift\u2019<\/li>\n<\/ul>\n<\/li>\n<li style=\"color: #2d2d2d;\">Dealing with a Difficult Customer\n<ul>\n<li style=\"list-style-type: square;\">Four steps to dealing with a Difficult Customer<\/li>\n<\/ul>\n<\/li>\n<li style=\"color: #2d2d2d;\">Customers\u2019 Perception\n<ul>\n<li style=\"list-style-type: square;\">How do I want my Customers to see me?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-6786-9\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-9-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-9-0-0\" class=\"so-panel widget widget_empty-space panel-first-child panel-last-child\" data-index=\"9\" ><div class=\"thim-widget-empty-space template-base\"><div class=\"empty_space\" style=\"height:30px\"><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-10\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-10-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-10-0-0\" class=\"so-panel widget widget_tab panel-first-child panel-last-child\" data-index=\"10\" ><div class=\"thim-widget-tab template-tab\">\n<ul class=\"nav nav-tabs\" role=\"tablist\"><li role=\"presentation\" class='active tab-col-3'><a href=\"#thim-widget-tab-11786844257-1-31\"  role=\"tab\" data-toggle=\"tab\">Duration &amp; Entry Requirements<\/a><\/li><li role=\"presentation\" class='tab-col-3'><a href=\"#thim-widget-tab-21786844257-1-31\"  role=\"tab\" data-toggle=\"tab\">Schedule<\/a><\/li><li role=\"presentation\" class='tab-col-3'><a href=\"#thim-widget-tab-31786844257-1-31\"  role=\"tab\" data-toggle=\"tab\">Fees &amp; Payments<\/a><\/li><\/ul><div class=\"tab-content\"> <div role=\"tabpanel\" class=\"tab-pane active\" id=\"thim-widget-tab-11786844257-1-31\">Duration - 24 hrs <br>\nEntry Requirements  - Open Entry<\/div> <div role=\"tabpanel\" class=\"tab-pane\" id=\"thim-widget-tab-21786844257-1-31\">Off and On-Site training only.<\/div> <div role=\"tabpanel\" class=\"tab-pane\" id=\"thim-widget-tab-31786844257-1-31\">Fees are based on specific requirements as programmes can be tailored to suit your specific business needs.<br>\nKindly contact us for further discussions and to arrange a quote. <\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-6786-11\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6786-11-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6786-11-0-0\" class=\"so-panel widget widget_empty-space panel-first-child panel-last-child\" data-index=\"11\" ><div class=\"thim-widget-empty-space template-base\"><div class=\"empty_space\" style=\"height:30px\"><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Service Management Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. Good customer service is treating customers with a friendly, helpful &hellip; <\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-6786","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Management Courses and Training Trinidad | SITAL College<\/title>\n<meta name=\"description\" content=\"At Sital College, Trinidad, customer service management courses are designed to develop skills related to customer relationships and service. 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