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Customer Service



Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

Good customer service is treating customers with a friendly, helpful attitude.

Good customer service means helping customers efficiently, in a friendly manner. It’s one of the things that can set your business apart from the others of its kind.

Who is this course for?

Customer service training for companies or persons who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees

Objectives

  • Build trust and encourage repeat business.
  • Increase customer satisfaction from internal and external customers.
  • Determine what customers really want.
  • Learn how to meet the needs of internal and external customers.
  • Deal with dissatisfied customers or colleagues.
  • Adopt a professional, friendly perspective throughout conversations.
  • Work toward positive outcomes.
  • Create rapport with any customer or co-worker.

What is covered?

  • Customer Service
    • Customer Satisfaction, Service Quality, Customer Delight
  • Frontline Staff and Customer Experience
    • ABCs of Customer Service
  • World Class Qualities
    • Thinking and acting like an employee of a World Class firm
  • Managing Customer Complaints
    • Viewing complaints as a ‘gift’
  • Dealing with a Difficult Customer
    • Four steps to dealing with a Difficult Customer
  • Customers’ Perception
    • How do I want my Customers to see me?

View Below for more Information on this Certificate

         Duration
         24 Hrs 

         Entry Requirements
         Open Entry

         Off-site & on-site group training only

Fees are based on specific requirements as programmes can be tailored to suit your specific business needs. Kindly contact us for further discussions and to arrange a quote. 

Please submit your request (using the form on the right of this page) for additional information and we shall contact you within 24 hours..

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